Kandivali Recreation Club ("KRC") is committed to protecting your privacy while delivering digital services that enhance convenience and usability for our members. This Privacy Policy describes how KRC collects, uses, and protects your personal information through the KRC mobile application and associated digital services.

By using KRC's services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Information You Provide Directly

• Account Information: Your name, email address, phone number, and membership details required to create and manage your account.
• Payment Information: Billing details required to process membership payments. Full payment card details are processed by our secure third-party payment processor and are not stored by KRC.
• Communication Data: Information you provide when contacting us, such as queries, feedback, or support requests.

B. Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Internet Protocol (IP) address, browser type and version, pages visited, date and time of visit, time spent on pages, and other diagnostic data.
• Cookie Data: Our website may use cookies to enhance user experience and analyze traffic. You may disable cookies through your browser settings, though some features may not function properly as a result.

2. How We Use Your Information

KRC uses the information collected for the following purposes:

• Service Delivery: To provide you with access to club facilities, membership management, event notifications, and other member services.
• Account Management: To create, maintain, and secure your member account and process payments.
• Communication: To respond to queries, send service updates, event notices, and important announcements relevant to your membership.
• Improvement: To monitor and analyze usage patterns in order to improve the functionality and experience of our website and mobile application.
• Legal Compliance: To comply with applicable laws, regulations, and governmental requirements.

3. Sharing Your Information

KRC does not sell or rent your personal information to third parties. We share information only in the following limited circumstances:

• Service Providers: Trusted third-party contractors who assist us in operating the application (e.g., cloud hosting providers, payment processors). These parties are bound by confidentiality agreements and may only use the data to perform services on our behalf.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights and safety of KRC, its members, or the public.
• Business Transfers: In the event of a merger, acquisition, or transfer of assets, your data may be transferred, provided the recipient adheres to a privacy policy consistent with this one.

4. Data Protection & Security

KRC implements appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All data transmissions are secured using standard encryption protocols (SSL/TLS).

5. Your Rights & Choices

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Opt-Out: Unsubscribe from promotional communications at any time by contacting us directly.

To exercise any of these rights, please contact us using the details below.

6. Changes to This Privacy Policy

KRC may update this Privacy Policy from time to time. Changes will be reflected by a revised Effective Date at the top of this document. Material changes will be communicated to users via the application or by email.

7. Contact Us

For any privacy-related concerns, please contact:

Kandivali Recreation Club
C.T.S. No. 103, Shantilal Modi Road
Kandivali (West), Mumbai – 400067
Email: info@krcclub.org
Phone: +91 22 2861 7393